Support
We are here to help. Find answers, contact our team, and get the most out of RyniX Chat.
Get in touch
Have a question or need a hand? Reach our support team by email and we will get back to you.
[email protected]We typically respond within one to two business days.
Frequently asked questions
What is RyniX Chat?
RyniX Chat is an evidence-based clinical reference for verified physicians. It provides evidence-based answers with citations to support your own clinical judgment. It is informational only. It is not a medical device, and it does not provide medical advice.
Who can use RyniX Chat?
RyniX Chat is for verified physicians. You can gain access through National Provider Identifier (NPI) verification, through an invitation, or by signing in with Doximity.
How does verification work?
We confirm that you are a practicing physician before granting access. You can verify your identity through your NPI, by accepting an invitation, or by connecting your Doximity account. Verification helps us keep RyniX Chat a trusted, physician-only environment.
How are my data and privacy handled?
RyniX is built privacy-first. RyniX Chat is a non-clinical reference, so no patient information should be entered. Your data is encrypted in transit and at rest. See our Privacy Policy for full details.
How do I manage or upgrade my subscription?
You can manage or upgrade your subscription from your account on the web. Sign in at rynix.ai and open your account settings to review your plan and billing.
How do I get account or login help?
If you cannot sign in or need help with your account, email [email protected] and describe the issue. We respond within one to two business days.
How do I request account deletion or a data export?
To request deletion of your account or an export of your data, email [email protected] from the address associated with your account. We will confirm your request and process it in line with our Privacy Policy.